Privacy and Cookies Policy

This Privacy and Cookies Policy is intended to explain how ​ Raquel Poço Jewelery  collects, stores and processes your personal data and other data that may be collected for statistical analysis purposes.


Raquel Poço Jewellery, based at Rua do Sacrameto à Alcantara, 64, Lisbon, NIPC 245276009 is responsible for the website, is committed to ensuring the privacy and protection of customers' personal data and visitors, following all legal and regulatory standards in force.


​ Raquel Poço Jewelery   ​reserves the right to periodically update and change its Privacy and Cookies Policy, in order to reflect any changes in the way our customers' personal data is processed or in legal terms. Raquel Poço Jewelery keeps your data for 3 years due to specific requirements and practices inherent to Raquel Poço Jewelery   ​and its sector of activity, ​or until the customer requests that they be deleted from the data base.

Raquel Poço Jewelery will display the most recent and current version of the Privacy and Cookies Policy, and it is advisable to check it periodically to check for any updates or changes.




The main objective of this policy is to consolidate the relationship of trust and proximity between Raquel Poço Jewelery and its customers. It also aims to demonstrate transparency in the processing of collected data and inform all customers of their rights and how they can exercise them, as holders of personal data.




Raquel Poço Jewelery acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, in all processes that involve the processing of personal data.


According to the Agreement with the GDPR, personal data is defined as follows: “Any information relating to an identified or identifiable natural person (“data subject“); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological , genetic, mental, economic, cultural or social identity of that natural person.”





We use several measures to ensure the security of the information collected, the protection of personal data collected, prevent unauthorized use, alteration or access, disclosure, loss or destruction.

As the data holder, the customer has the right to know what data is collected and stored, as well as to change it in the customer area and request the store to export or delete it.




  1. Customer or purchase registration


When registering or purchasing at ​Raquel Poço Jewellery, the following data is collected: ​email, name, address, zip code, location, telephone number and NIF. ​The data collected through the customer's purchasing process will be processed automatically and is intended for processing orders, such as shipping orders or issuing invoices.



  1. Newsletter


When subscribing to the Raquel Poço Jewelery Newsletter, the following data is collected: name and email.



  • Contact form


Raquel Poço Jewelery  ​may also request personal data in the contact forms, namely the name, email and other information that the visitor provides us.


  1. Navigation at ​Raquel Poço Jewelery


Data related to browsing the store is also always collected. Examples of this type of data are device and browser information, network information and IP address.




Personal data is collected and processed with a view to fulfilling the purposes indicated below:


Service provision:


  • Compliance with tax obligations;


  • Dispatch of orders;


  • Order processing;


  • Invoicing;


  • Resolution of problems such as cancellation, return of products or refund of the value of products and/or services in accordance with current law;


  • Customer support: clarification of doubts about products, the operation of Raquel Poço Jewelery or any other question requested by the customer;

Direct Marketing (e.g. email marketing):


So that the customer is updated about order statuses or any news at Raquel Poço Jewelery, we can send emails and/or SMS with commercial communications regarding offers, products or campaigns, as well as thematic content and information about the processing of registered orders.


For marketing purposes, at Raquel Poço Jewelery we may consider and use certain data such as products viewed, products on the wishlist or left in the abandoned cart.


Marketing communications are carried out after and with the customer's prior consent.


In any and all cases, Raquel Poço Jewelery seeks to ensure that the information and data collected and used are suitable for the purposes described and do not constitute an invasion of the customer's privacy.




Data is collected when a customer registers at Raquel Poço Jewelery, subscribes to the newsletter, fills out the contact form, registers an order or while browsing the store.




The holder of personal data has the right, at any time, to request access, rectification, opposition, export and/or deletion, as well as the right not to be subject to automated decisions.


The customer can exercise any of these rights with Raquel Poço Jewelery , by submitting a request sent to the following address ​ The customer can also lodge a complaint with the National Data Protection Commission (CNPD).





Raquel Poço Jewelery is obliged to retain information for tax and audit purposes in accordance with current law.


Raquel Poço Jewelery keeps your data for 5 years due to specific requirements and practices inherent to Raquel Poço Jewelery and its sector of activity, ​or until the customer requests that the same are deleted from the database.


The holder may, at any time, request to access, rectify or delete their personal data by sending an email to ​


If the customer registers with Raquel Poço Jewelery, they can check, edit or delete their personal information at any time from the customer area at Raquel Poço Jewellery.


At the customer's request, Raquel Poço Jewelery ​may change certain customer data associated with registered orders.




Raquel Poço Jewelery does not give or sell any type of personal data to any other entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the holder's due consent.


Any third party, with which customer data may be shared, is obliged to use it exclusively as a way of executing the proper functioning of its service on behalf of ​ Raquel Poço Jewelery.


Raquel Poço Jewelery may also disclose personally identifiable information under special circumstances, such as when complying with court orders that require it or when certain actions violate the Terms and Conditions of business.





Raquel Poço Jewelery uses cookies on the website. The cookies used do not collect information that identifies the visitor, but rather about the way they interact with the store's website. The data collected is used for statistical purposes, providing and improving the service and user experience.





Analytical Cookies​: are used for the purposes of creating and analyzing statistics, in order to improve the functioning of the website, without ever collecting personal information.


Functionality Cookies: They store the user's preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time they visit it.


Third-Party Cookies: These cookies are created from third-party services, such as Google, Youtube, Facebook, among others. They may be used to show you advertising related to your actions on the website.


For any other questions related to the protection of your personal data or about the cookies used, you can contact us at the following address: ​​.