Privacy and Cookies Policy
This Privacy and Cookies Policy is intended to explain how Raquel Poço Jewellery collects, stores, and processes your personal data and other information that may be collected for statistical analysis purposes.
Raquel Poço Jewellery, headquartered at Rua do Sacramento à Alcantara, 64, Lisbon, NIPC 245276009, is responsible for the website https://raquelpocojewellery.com and is committed to ensuring the privacy and protection of its customers' and visitors' personal data, in compliance with all applicable legal and regulatory standards.
Raquel Poço Jewellery reserves the right to periodically update and modify its Privacy and Cookies Policy to reflect any changes in how our customers' personal data is processed or due to legal changes. Raquel Poço Jewellery retains your data for 3 years due to specific requirements and practices inherent to Raquel Poço Jewellery and its sector, or until the customer requests their data be deleted from the database.
Raquel Poço Jewellery will display the most recent and updated version of the Privacy and Cookies Policy, and it is advisable to check it periodically for any updates or changes.
GUIDING PRINCIPLES
The main objective of this policy is to consolidate the trust and closeness between Raquel Poço Jewellery and its customers. It also aims to demonstrate transparency in the processing of collected data and inform all customers of their rights and how they can exercise them as data subjects.
LEGAL BASIS
Raquel Poço Jewellery operates in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR), and applicable data protection legislation in all processes involving the processing of personal data.
According to the GDPR, personal data is defined as: “Any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”
DATA PROTECTION
We employ various measures to ensure the security of the collected information, protect the collected personal data, and prevent unauthorized use, alteration, or access, as well as unauthorized disclosure, loss, or destruction.
As the data subject, the customer has the right to know what data has been collected and stored, as well as to change it in the customer area and request its export or deletion from the store.
DATA THAT IS COLLECTED
Customer registration or purchase: When registering or purchasing from Raquel Poço Jewellery, the following data is collected: email, name, address, postal code, location, phone number, and tax identification number (NIF). The data collected during the customer's purchase process will be processed automatically and are intended for order processing, such as shipment or invoicing.
Newsletter: When subscribing to the Raquel Poço Jewellery Newsletter, the following data is collected: name and email.
Contact form: Raquel Poço Jewellery may also request personal data in contact forms, such as name, email, and other information provided by the visitor.
Browsing Raquel Poço Jewellery: Data related to browsing the store is also always collected. Examples of such data include device and browser information, network information, and IP address.
PURPOSE OF COLLECTED DATA
Personal data is collected and processed to fulfill the following purposes:
Service provision:
Compliance with fiscal obligations
Shipment of orders
Order processing
Invoicing
Resolution of issues such as product cancellation, return, or refund in accordance with applicable law
Customer support: clarifying doubts about products, Raquel Poço Jewellery’s operations, or any other customer inquiries
Direct marketing (e.g., email marketing):
To keep customers updated on order statuses or any news from Raquel Poço Jewellery, we may send emails and/or SMS with commercial communications regarding offers, products, or campaigns, as well as thematic content and information about registered order processing.
For marketing purposes, Raquel Poço Jewellery may consider and use certain data such as viewed products, products in the wishlist, or items left in the abandoned cart.
Marketing communications are made after and with the customer's prior consent.
In any case, Raquel Poço Jewellery strives to ensure that the information and data collected and used are appropriate to the purposes described and do not constitute an invasion of the customer's privacy.
WHEN DO WE COLLECT DATA?
Data is collected when there is a customer registration on Raquel Poço Jewellery, newsletter subscription, contact form completion, order registration, or during store browsing.
WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?
The data subject has the right, at any time, to request access, rectification, opposition, exportation, and/or deletion, as well as the right not to be subject to automated decisions.
The customer can exercise any of these rights with Raquel Poço Jewellery by submitting a request sent to the following address: geral@raquelpocojewellery.com. The customer can also file a complaint with the National Data Protection Commission (CNPD).
DATA RETENTION
Raquel Poço Jewellery is required to retain information for fiscal and audit purposes in accordance with the law.
Raquel Poço Jewellery retains your data for 5 years due to specific requirements and practices inherent to Raquel Poço Jewellery and its sector, or until the customer requests its deletion from the database.
The data subject can, at any time, request access, rectification, or deletion of their personal data by sending an email to geral@raquelpocojewellery.com.
If the customer registers at Raquel Poço Jewellery, they can check, edit, or delete their personal information at any time from the customer area at Raquel Poço Jewellery.
Upon the customer's request, Raquel Poço Jewellery may modify certain customer data associated with registered orders.
DATA SHARING
Raquel Poço Jewellery does not share or sell any type of personal data to other entities beyond those necessary for service operation. Personal data will not be used for any other purpose without the proper consent of the data subject.
Any third party with whom customer data may be shared is required to use it solely to execute their service on behalf of Raquel Poço Jewellery.
Raquel Poço Jewellery may also disclose personally identifiable information under special circumstances, such as in compliance with court orders or when certain actions violate the Terms and Conditions of the business.
COOKIES
Raquel Poço Jewellery uses cookies on its website. The cookies used do not collect information that identifies the visitor but rather information about how the visitor interacts with the store's website. The collected data is used for statistical purposes, service provision, and service and user experience improvement.
TYPES OF COOKIES USED
Analytical Cookies: Used to create and analyze statistics to improve the website's functioning, without ever collecting personal information.
Functionality Cookies: Save the user's preferences regarding website usage, so it is not necessary to reconfigure the website each time they visit.
Third-Party Cookies: These cookies are created by third-party services like Google, YouTube, Facebook, among others. They can be used to show you advertisements related to your actions on the website.
For any other questions related to the protection of your personal data or about the cookies used, you can contact us at geral@raquelpocojewellery.com.